CHARLES BOCK

http://www.linkedin.com/pub/charles-bock/10/7b1/11b

972-509-2810 (Mobile)

Chaz1400@gmail.com

 

Contracting has provided me with a broad base of experience in the computer network areas of service desk, help desk, desktop support, mobile devices support, Outlook and Notes email support, and enterprise software support.  I recently read and am reviewing the IBM DB2 book.  My goal is steady employment that utilizes previous experience and learning in new areas.

 

 

Mobile Device Support02/12 – Pres

·   Supporting mobile device users at Neiman Marcus.

·   MobileIron was used to register mobile devices to access Lotus Notes and corporate apps.

·   We supported iPhone, iPad, and some Android and Blackberry devices.

·   Active Directory was used to support Lotus Notes users.

·   I assisted in many tasks such as reassigning services, phones, and restoring data.

 

Wireless Telecom Builder03/11 – 11/11

·   Completed Ericsson training classes to install and commission LTE equipment. 

·   Ian Martin LTD contracted me to Ericsson to upgrade wireless LTE networks.

·   Skills used were running fiber, anchoring, grounding, crimping lugs, connecting power cables, and installing routers. 

 

Service Desk11/10 – 01/11

·   Computer Science Corp provides a service desk for a large network

·   Use web based Remedy to create, route and give status updates of tickets

·   Reset passwords and resolve issues if possible on first call 

 

Outlook Help Desk07/09 – 11/09

·   Outlook Support at Bank of America during a migration from Lotus Notes.

·   Installed Outlook clients, added profiles, and setup auto archiving,

·   Setup delegation rights for administrators and added other mailboxes to profiles. 

·   SharePoint was also used to share documents.

 

Apple Support03/09 – 07/09

·   This was iOS technical support at Apple Flex for Apple, supporting all devices and iOS features including email, contacts, calendars, Wi-Fi, backups, restores, updates using iTunes.               I also learned to use a Mac here.

 

Desktop Support06/08 - 12/08

·   Contracted to Blockbuster through E-Systems.

·   Supported XP on IBM machines and various applications.

·   Added work stations to the network during add, moves and changes.

·   Performed user migrations to new machines.

 

Software Support07/07 – 04/08

·   Enterprise software support for Symon Enterprise Server, Target Vision, Design Studio, SDA, LED Displays, Deskview, and Composer on various Windows systems.

·   Skills used were checking event viewer logs, making registry changes, restarting services such as IIS, DCOM, and UDP, and modifying permissions

·   Worked with ODBC, Symposium, Avaya Emulator and TCP data collectors

 

TEKsytems04/05 –07/07

·   Desktop support at Citi Corp working trouble tickets, re-imaging PC’s,

·   app installs, adding PC’s to domains, setting up outlook and troubleshooting. 

·   Dispatcher for Verizon high capacity circuits receiving calls and responding

·   according to timely guidelines

·   Drive tester for a wireless service provider call testing base stations

·   Installer at Home Depot call center installed workstations for a new call center

·   Monitoring alarms at Nortel on GSM HLR, SDM and USP nodes as well as

·   running scripts to collect data.

 

NOC Technician                                                                                             09/01 – 11/01

·   Monitor Edge Wireless TDMA wireless network for alarms at WFI

·   Responding to alarms as per customer guidelines used Element Manger to

·   Used Element Manger to monitor and clear alarms on Erickson nodes.

 

Telecommunications Engineer                                                                        01/98 – 04/01

·   Part of Nortel Network’s GSM Customer Networks Support team

·   Used telnet into network nodes using basic UNIX commands to navigate, make modify and remove files, and change table parameters on customer nodes.

·   Installed and upgraded cell and DMS mobile switching office hardware.

·   Some skills used were wire wrapping, crimping lugs, anchoring, grounding frames, testing radio signal strength, connecting power runs, fiber and signaling links.

 

 

EDUCATION

·   1998 Northwest Kansas Area Vo-tech, Diploma of Communications Tech

·   1991 Fort Hays State University, B.A. Degree of Sociology

 

 

SKILLS

WindowsMacAndroidLotusRemedyActive Directory

Basic LinuxiOS Blackberry Outlook 40 wpmLTE Builder

 

 

REFERENCES

Aleksandra Rosen, Director, RMG Enterprise Solutions Technical Support at RMG Networks

ARosen@symon.com972-543-9730 (Office)

Bret Benites, Business Development Executive at WorldLink

bret.b@worldlink-us.com214- 577-3830 (Office)

Russell Sparks, Incident Manager at Nokia Solutions and Networks

russell.sparks@verizon.net 972-880-2206(Mobile)

Thom Rouse, Neiman Marcus Mobility Management

tunatom@hotmail.com214-663-7856 (Mobile)